Cancellation

Cancellation policy

Order can be cancelled up till they are shipped for refund. If you paid thru a prepayment mode (credit card, debit card or internet banking), then you are eligible for a full refund.

Refunds can only be made to the original Credit Card /Debit card / Bank account only and not through any other mode of payment.

Unfortunately, an order can not be cancelled once it has been shipped from our stores.

if your order status is Draft or Pending, you could delete/cancel your order from “My Oders page” in “My account section”.

if your order is in “Processing” status, you have to send a mail to info@cetusinternational.com with Order quantity in order number to cancel your order

After you create a cancellation request, it’s going to take us a maximum of one-two working days to cancel the order and refund the money. You may be notified of the same through e-mail.

Normally, refunds across all fee options take between 5 to 7 business days to reflect on your account and sometimes it mat takes 8 to 15 business days, depending on the associated financial institution.

The refund will be made in Indian Rupees and be equivalent to the transaction payment collected in Indian Rupees.

If the refund amount isn’t credited within the estimated time, please reach out to us at info@cetusinternational.com or CC Number +91-8594033636.